TSWANA – 1 POCKET

UNIS 30-Day Return Policy

At UNIS, your satisfaction with our uniforms and accessories is paramount. We offer a straightforward return policy to ensure you feel confident in your purchase.

Eligibility for Returns:

• Time Frame: Items can be returned up to 30 days from the purchase date.
• Condition Required: Items must be unworn, unwashed, and have all original tags attached.
• Exceptions: We cannot accept returns or exchanges on items that have been embroidered or marked as Final Sale. Please make your selections carefully.

Refund Details:

• Exclusion of Shipping Fees: Please note that shipping fees are not refundable. This fee covered the cost of shipping the UNIS uniform to you and will not be included in your refund.
• Refund Process: Refunds will be issued to the original payment method after we have received and inspected the returned item(s). Please allow a standard processing period for the refund to appear on your statement.

How to Return Your Item(s):

1. Initiate the Return: Contact our customer service team at [email protected] to start the return process. We will provide you with all the necessary information and instructions within 3-5 business days. If your request falls on a weekend, we will get back to you on the following business day.
2. Prepare Your Package: Pack the item(s) securely, ensuring they meet the return criteria.
3. Ship Back the Item(s): Return the package using the shipping method recommended by our customer service.

Additional Information:

We aim to make your return process as smooth and easy as possible. Should you have any questions or require assistance, our customer service team is ready to help.

We value your choice to shop with UNIS and are committed to providing high-quality uniforms and accessories. Thank you for your business, and we look forward to serving you in the future.